We aim to give you complete satisfaction with your purchase. Please read our return and refund policy carefully to avoid any disappointment.
Overview
Our return and refund policy valid for 30 calendar days. If your purchase is beyond 30 days, please contact the customer service at contact@JBKSmartshop.co.uk as we may not be able to offer you a full refund.
To be eligible for a return for refund, your item must be unopened, unused and in the same condition as you have received it. It must be in the original package and in a condition where it could be added to the sale again. If your item doesn’t meet the above criteria, we have the right to give you partial refund or reject your refund request.
Certain types of goods are exempt from being returned if it is indicated in the listing.
Gift cards, Downloadable software products and Vouchers are not refundable.
To complete your return, we require the original receipt or proof of purchase.
Please avoid sending your purchased item to the manufacturer, as you may lose your money.
We reserve the right to offer partial refunds on the following circumstances
* Items returned with obvious signs of use
* Items returned without original package or not in original conditions, missing parts including free gifts.
* Any items that returned after 30 days from the purchase or returned without prior approval from the return department.
Refunds
When the return is received, your will be notified via email. The times will go through the inspection and approval will be notified via email within 7-14 days.
If the return is approved, then your refund will be processed via the original payment method. Please note that it may take up to 14 working days for the fund to appear in your account depends on your bank.
If you have not received your fund in 14 days,
First please check your bank account and contact your credit card company.
If you have done the above and still not received your fund, please contact us on contact@JBKSmartshop.co.uk
Sale items
Please note that, certain sale items are non-refundable.
Exchange or Replacement
We only replace the items if the item arrived as defective or damaged. please contact us on contact@JBKSmartshop.co.uk within 48 hours from the delivery with supportive information such as photo of the item. Please avoid sending items back without approval from the team.
We aim to work with you to give best customer experience.
Gifts
If the item was marked as gift during purchase, it will be shipped to the given address and in the event of return of such products, the above conditions are applied and if the refund is approved, it will be given as a voucher which will be valid for 24 months
For the shipping policy please read the shipping policy here
JB Knight Global ltd or JBKSmartshop reserves the right to update this policy at any time without any prior notice
Need help?
Contact us at contact@jbksmartshop.co.uk for questions related to refunds and returns.
Coupon Terms and Conditions
By using a coupon or promotional code issued by JBKSmartshop or JB Knight global ltd you agree to the following terms and conditions:
1. General Conditions
- Coupons are issued by JBKSmartshop or JB Knight global ltd and are valid only for the period stated on the coupon or a maximum of 6 months from issue date unless otherwise stated
- Coupons are non-transferable, non-refundable, and have no cash value.
- Only one coupon may be used per transaction, unless otherwise stated.
- Coupons are valid only at JBKSmartshop.co.uk .
2. Eligibility
- Coupons may be limited to specific users, products, categories, or order values.
- We reserve the right to verify eligibility and refuse redemption if the coupon is used in violation of any terms.
3. Exclusions
- Coupons cannot be used on sale items, gift cards, shipping fees, or combined with other promotions unless explicitly stated.
- Some coupons may not apply to limited-edition or third-party products.
4. Expiration and Limitations
- Coupons are valid only until the expiry date stated or maximum of six month from the issue date unless otherwise stated.
- Expired coupons will not be accepted or reissued.
- Coupon codes must be entered at checkout; they cannot be applied retroactively to previous purchases.
5. Abuse or Fraud
- Any misuse, duplication, or fraudulent use of a coupon will result in cancellation of the order and potential banning from future offers.
- We reserve the right to cancel coupons or orders in cases of abuse, error, or technical issues.
6. Changes and Cancellation
- JBKSmartshop and JB Knight global ltd reserves the right to amend or cancel any coupon or these terms at any time without prior notice.
7. Contact
- For any issues related to coupon usage, please contact us at contact@JBKsmartshop.co.uk
REGISTERED OFFICE:71-75 Shelton Street, Covent Garden, London, WC2H 9JQ,UNITED KINGDOM
Hotline: +447405757700